Could call centers in India be a thing of the past?
For the past few years, company’s have been investing heavily outsourcing their departments to India. The top departments outsourced are usually customer service and IT related call centers. It looks like this outsourcing business strategy may become a thing of the past, at least for India. The Inquirer reports that the slow US economy is having a big impact on outsourced company’s in India. Additionally, the Indian government’s fiscal policies no longer makes India an attractive outsource hotspot like it once did before. Could this be the end of India call centers? Or perhaps will we move them to other countries? Time will tell.